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(2018) Avoidable deaths, Dordrecht, Springer.

Systems failure revisited

Nibedita S. Ray-Bennett

pp. 79-107

This chapter summarises the previous chapters and outlines some of the limitations of systems failure. In doing so, this chapter proposes an emerging tool called 'systems alignment". Perfect systems alignment is neither proposed nor is it possible in this real world because of people's subjective world views, different frames of reference, unique communication structures, cultures and the like. However, a weaker version of systems alignment, or some accommodation over the issue of reducing death can also lead to positive outcomes, as observed in the case of Cyclone Phailin by designing an overall goal of "zero casualty at any cost" for the disaster management system. This chapter also outlines some organisational learnings that can take place from the findings of this research as well as some impact for policy and theory change in Odisha and beyond.

Publication details

DOI: 10.1007/978-3-319-66951-9_5

Full citation:

Ray-Bennett, N. (2018). Systems failure revisited, in Avoidable deaths, Dordrecht, Springer, pp. 79-107.

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