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(2012) Knowledge and technologies in innovative information systems, Dordrecht, Springer.
Towards e-mail prevalence in media repertoires
evidence and explanations for knowledge workers of a public organization
François de Corbière , François-Charles Wolff , Sophie Bretesché , Bénédicte Geffroy
pp. 156-168
E-mail is and remains widely used by knowledge workers in organizations. The objective of this paper is twofold. On the one hand, it aims at verifying e-mail is the most used medium by knowledge workers within their communication media repertoires. On the other hand, we try to understand which factors influence e-mail use. A public organization was selected to realize an in-depth case study with both quantitative and qualitative data. Quantitative analysis shows that e-mail is the preferred medium of knowledge workers to exchange documents and information. Moreover, individual characteristics poorly explain media use, and in particular e-mail use. Qualitative analysis of interviews with senior executives proposes organizational explanations of e-mail prevalence in this organization. Indeed in a moving, fuzzy and political organization, e-mail is preferred for several reasons that are advanced in this paper.
Publication details
DOI: 10.1007/978-3-642-33244-9_11
Full citation:
de Corbière, F. , Wolff, F. , Bretesché, S. , Geffroy, B. (2012)., Towards e-mail prevalence in media repertoires: evidence and explanations for knowledge workers of a public organization, in H. Rahman, A. Mesquita, I. Ramos & B. Pernici (eds.), Knowledge and technologies in innovative information systems, Dordrecht, Springer, pp. 156-168.
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